Privacy Policy

1. Introduction

Abbotts Events Limited ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We are registered in England and Wales and operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect information about you in a variety of ways:

Personal Data

When you contact us through our website, request a quote, or book our services, we may collect:

• Name and contact details (email address, phone number)
• Event details (date, location, type of event)
• Billing and payment information
• Dietary requirements and preferences
• Emergency contact details you give us for the day of your event
• Any other information you choose to provide

Automatically Collected Data

When you visit our website, we may automatically collect certain information including your IP address, browser type, operating system, access times, and pages viewed. For more information about cookies, please see our Cookie Policy.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes
• Process bookings and deliver our catering services
• Communicate with you about your event
• Send you marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract: To perform our contractual obligations when you book our services
• Consent: Where you have given explicit consent for marketing communications
• Legitimate Interest: To improve our services and respond to enquiries
• Legal Obligation: To comply with applicable laws and regulations

5. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service providers who assist in our operations (e.g., payment processors)
• Venue operators when coordinating your event
• Professional advisers (accountants, lawyers) as necessary
• Law enforcement or government authorities when required by law

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Typically, we retain booking records for 7 years for tax purposes and enquiries for 2 years.

7. Your Rights

Under UK GDPR, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data (in certain circumstances)
• Restriction: Request restriction of processing
• Portability: Request transfer of your data
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time for marketing

To exercise any of these rights, please contact us using the details below.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Booking requests submitted through this website are stored in encrypted form on our own server and can only be read by authorised staff. However, no method of transmission over the Internet is 100% secure.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

10. Complaints

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data appropriately. Visit ico.org.uk for more information.